(208) 420-3541
Address
Twin Falls, Idaho 83301
Email
(208) 420-3541

Terms of Service for Magic Valley Pet Waste Removal LLC

Introduction

Welcome to Magic Valley Pet Waste Removal LLC! By using our dog waste removal services, you agree to the following policies and procedures. These policies ensure a consistent and high-quality service experience.

Service Policies

Subscription Model

  • Service is provided on a subscription basis, with fees charged automatically on the 1st of each month for services to be rendered that month.
  • Payments are securely processed via Stripe.

One-Time Services

  • The full quoted amount for a one-time cleanup service must be prepaid in full before service can begin.
  • No refunds will be issued once service has commenced.

Missed Payments

  • If a payment fails, we will notify you on the 1st, 2nd, and 3rd of the month. If payment is not made by the end of the third day, service will be paused.
  • After 30 days of non-payment, your account will be removed from our schedule, and a one-time cleanup fee will be applied to resume service.

Skipped Services

Your yard will not be serviced under the following conditions:

  • Locked or Frozen Gates: Ensure gates are accessible during service hours.
  • Dogs in the Yard: For safety reasons, we cannot service yards with unrestrained dogs unless prior arrangements are made.
  • Unsafe Weather Conditions: Severe weather (e.g., heavy snow, extreme heat, icy roads) may cause service interruptions. In such cases, we will resume the following week with a double-duty cleanup.

Yard Maintenance

  • Tall Grass, Leaves, or Debris: These conditions may hinder our ability to locate waste. Any missed waste will be addressed during the next service after the yard is properly maintained.

Holiday Schedule

  • Services are adjusted during the following holidays:
    • Memorial Day, July 4th, Labor Day: Services may be moved by 1-2 days.
    • Thanksgiving Week: Closed from Thursday through the weekend.
    • Christmas and New Year’s: Services are paused from Christmas through New Year’s Day. Services will resume the following week with double-duty cleanups.

Weather Policy

We prioritize safety during adverse weather. Service may be postponed under conditions such as:

  • Heavy Snow: Accumulation that buries waste or creates unsafe conditions.
  • Flooding or Icy Roads: Inaccessible yards or dangerous road conditions.
  • Extreme Temperatures: Conditions deemed unsafe for our team (e.g., frostbite or heatstroke warnings).

If a service is skipped due to weather, it will resume the following week, and accumulated waste will be removed during the next visit. Refunds are not offered for skipped services.

Cancellation Policy

  • If you wish to skip a service, please notify us at least 48 hours in advance.
  • Short-notice cancellations may result in removal from recurring services.
  • For non-recurring customers, rebooking is subject to schedule availability.

Payment Terms

  • Payments are securely processed through Stripe.
  • One-time services must be prepaid in full before service begins.
  • Late payments incur a $10 late fee, which may be waived at the discretion of management.
  • Accounts unpaid for over 30 days may be sent to collections.

Customer Support

  • If you notice missed waste or have concerns, contact us immediately for prompt resolution.
  • Questions or concerns? Reach out to us:

Modifications to Terms

Magic Valley Pet Waste Removal LLC reserves the right to update these terms at any time. Customers will be notified of significant changes.