Privacy Policy

Effective Date: March 19, 2025

Magic Valley Pet Waste Removal (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information. By using our services, you agree to the terms outlined below.

Information We Collect

We collect personal information when you request a quote, sign up for services, or interact with us through:

Online forms (website, social media, or third-party platforms like Facebook)
Phone calls or text messages
Sweep & Go (our CRM for scheduling and service management)

The information we collect includes:
✅ Name
✅ Phone number
✅ Email address
✅ Physical address
✅ Service history (dates of service, customer preferences, etc.)
✅ Basic website usage data (via cookies and analytics)

How We Use Your Information

We use your data responsibly and only for legitimate business purposes, including:

Providing pet waste removal services (scheduling, routing, and confirming appointments)
Processing payments securely (via Stripe – we do not store your credit card information)
Sending service reminders, invoices, and customer support communications
Improving our website and business operations
Marketing and promotions (via email, SMS, or social media ads – you can opt out anytime)

Data Sharing & Third-Party Services

We do not sell or rent your personal information. However, we do share necessary data with trusted third-party providers to help us deliver services efficiently, including:

Stripe (for secure payment processing)
Sweep & Go (for scheduling and route management)
Email and SMS platforms (for service notifications and marketing, if opted in)

These providers have their own privacy policies governing the security and handling of your data.

Data Security & Retention

We take reasonable measures to protect your data through secure storage, encryption, and limited access by authorized personnel only.

Customer data is retained only as long as necessary for business operations or legal compliance.
Customers may request deletion of their information, but some records (e.g., invoices) may need to be retained for accounting or legal purposes.

Your Rights & Choices

You have the right to:
✔️ Request access to your stored data
✔️ Update or correct your personal information
✔️ Request removal from our CRM, email, or SMS lists
✔️ Opt out of marketing communications

To make any requests, email us at support@mv-scoopsquad.com or call (208) 420-3541.

Website Tracking & Cookies

Our website tracks basic user activity using cookies and analytics tools. This helps us:

Understand website traffic and improve user experience
Track where quote requests come from (e.g., Facebook, Google, etc.)
Monitor trends in customer interactions

You can disable cookies in your browser settings if you prefer.

Legal Compliance & Policy Updates

We comply with applicable state and federal privacy laws.

We reserve the right to update, modify, or change this Privacy Policy at any time to reflect new business practices, legal requirements, or technological changes. Any modifications will be posted with an updated effective date, and continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions, data requests, or concerns, contact us at:

📧 Email: support@mv-scoopsquad.com
📞 Phone: (208) 420-3541
📍 Mailing Address: PO BOX 5810, Twin Falls, ID 83303

By using our services, you acknowledge that you have read and agree to this Privacy Policy.